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IT Operations Staff run their systems more effectively
Tony Gratton of Fintecs, who led the visual documentation team explains,
‘We devised two visual maps of the new trading system. The first is the
Logical View which shows how the system is constructed and how the various
application servers communicate with each other. The second is the Physical
View which shows the hardware and networks on which the system actually runs.’
‘The physical map looks very much like a traditional network diagram. The logical map however, tells operations staff everything they need to know about the logical organisation of the software and which parts depend on which. We have achieved the high level of information density needed by using a large number of intelligent filters so that it is possible to ‘see’ the whole map at once. This means that when you’re looking at the electronic version you can filter out any information that you’re not currently interested in and thus simplify your view.’
In any large scale application software development, it is inevitable that the development staff will spend considerable time running the system before handing over to IT Operations staff. Often, crucial experience is lost during this handover. The Fintecs Visual Documentation approach means that knowledge and experience of this kind can be transferred quickly and effectively between teams.
In this case, Fintecs visual mapping is successfully speeding up the hand over from development to operational use and enabling both development staff and operations staff to concentrate on what each does best.
So successful has the visual documentation project been that the Bank has now created a new specialist team of its own to take on the task of developing and updating visual maps of the system in-house.
Founded in 2001, Fintecs is a Banking IT consultancy that combines in-depth expertise in Banking and the Financial industry with a unique approach to the visual documentation of systems, business processes and people.
The Fintecs visual approach to IT documentation has been developed in association with one of Europe’s leading banks. It is designed to help financial institutions of all kinds to rediscover the value of their hardware and software assets and to:-
· Transfer vital knowledge among staff
Fintecs draws on a wealth of experience with all kinds of financial institutions from private banking to trust administration including specialities such as asset management for private and institutional clients. Fintecs has carried out consultancy projects in countries throughout Europe as well as in the US and Canada. Staff are English-French bilingual and have extensive experience of the Swiss banking system.
Fintecs consultancy work has included business process analysis from front-office to back, data flows, databases and a wide range of software applications, with extensive experience of Project Management, Project Implementation, Systems Integration, and Systems Replacement.
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